Winsor Bishop Norwich reviews

1635618010

Sonia Myhill

google

Dear Sonia Thank you for your review of Winsor Bishop. Each of our dedicated team members pride themselves on offering exceptional service alongside extensive product knowledge. Please accept our sincere apologies if you feel that the level of service you received in our showroom was unsatisfactory and did not meet the expectations we outline to our customers as well as set for ourselves. I would be happy to arrange a telephone call, at a time convenient for yourself, with Lauren Cook the General Manager of our showroom, to discuss this in further detail as well as answer any queries or questions you may have. Kindest regards, Emily Warden Marketing Manager T: 01603 620 638 E: [email protected]

1635759267

1

I have visited Winsor Bishop twice just recently and have received some of the most appalling customer service I have ever encountered. I bought all of my wedding jewellery and other items from here years ago and back then it was a fantastic experience, my have times have changed the staff are rude, unwelcoming and lack basic knowledge. If you want a fabulous jewellers who are knowledgeable, friendly and who will bend over backwards for you with excellent customer service skills then Zelleys on St Giles is the place to go, never again will I set foot in WB, if I could leave no stars I would.

1582297443

Ian Gilfedder

google

Thank you for leaving your feedback. We would be grateful if you would contact us giving more details about your experience with us here at Winsor Bishop.

1582366180

1

Not a very friendly or helpful Rolex dealer, likes to run other Rolex dealers down if you bought from them. Leave well alone is my view.

1546599668

Adam Seales

google

5

Love love love this place. The staff are friendly and welcoming and go above and beyond to help you

1625472244

Harry

google

We are really happy to receive your five star review, thank you so much, it means a lot to us all here at Winsor Bishop. We look forward to looking after you again soon. Best wishes from team WB.

1625478105

5

Excellent customer service

1580899080

OLGA

google

Dear Olga, thank you for your comments and your feedback. We are sorry to hear that you have been unhappy with the level of customer service you have received. Our store manager has attempted to get in touch with you via email to discuss further. Could you possibly confirm your email address or the best way for us to contact you (please email [email protected]). Kind Regards, the WB team

1580829900

1

This shop shouldn't be used for any online orders. People working here used to send orders uncorrectly using non official post services. They asked 100 pounds for the "high standart delivery". But actually nobody responsible for delivery after you payed for it. They offer you to find the parcel by yourself if it is stollen or lost. And it could be because they used unofficial delivery service with the tracking number they only could see! Not you! No documents. I was trying to get any papers about my purchase during 2 weeks. Just a copy of a cheque that I bought an item here! I guess it is the worst kind of a seller who tries to hide his unprofessionality by fooling a buyer after getting his money. UPD after this review the Winsor Bishop send me a letter asking to remove some things from this review. I have answered on this letter although they have written that they could not connect with me.